FAQ's

HOW DO I PLACE AN ORDER?
Once you’ve added all your items to the cart, simply click the “Check Out” button on the Shopping Bag page. We’ll guide you through the entire checkout process step by step.

WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept credit cards, debit cards, PayPal, and bank transfers via PayPal.

IS MY PERSONAL INFORMATION SAFE?
Yes! Our website uses Secure Sockets Layer (SSL) encryption to protect all personal information during the checkout process. For more details, please refer to our Privacy Policy.

HOW DOES SHIPPING WORK?
We collaborate with global merchants and artisans to offer you the best products at competitive prices. Orders are shipped from various countries including Germany, USA, Thailand, Tibet, China, India, and more. All shipments come with tracking numbers, and we offer a 100% satisfaction guarantee. Due to global shipping, your order may take 6-20 days to arrive. Please don’t worry if it takes a little longer—your order is on its way!

We also provide international shipping options, so you can shop with us from anywhere in the world. For more details, visit our Shipping & Delivery page.

WHAT IF I NEED TO RETURN SOMETHING?
No problem! Just contact us, and we’ll assist you with the return process.

CAN I CANCEL AN ORDER?
Yes, cancellations are accepted within 24 hours of placing your order. Please email us within that time frame with your reason for cancellation, and we’ll process your refund within 24-48 hours. Refunds will reflect in your bank account shortly after processing.